Job Outline:

Burg-Wächter is a recognised brand in many countries around the world. We operate from 9 locations globally and are one of Europe’s largest security manufacturers, with an extensive range of innovative German engineered products, including: safes, post boxes, padlocks, window & door security and access control solutions. We have a diverse customer base, ranging from high street names and supermarkets, to small independent retailers. As our business is expanding we are looking to recruit a self-driven and highly motivated individual to join our fast paced and friendly Customer Services team.


Skills, Knowledge & Experience Required:

  • Highly organised, with exceptional attention to detail and accuracy
  • Logical mind-set to help with technical problem solving
  • Working knowledge of SAP (preferred, but not essential)
  • Experience of providing great service to customers
  • Computer literate in Microsoft Excel, Word and Outlook
  • Calm and friendly disposition, coupled with the ability to work well under pressure
  • Great communication skills, with the ability to guide and help customers


Key Responsibilities:

  • Processing sales orders accurately in SAP
  • Provide inbound telephone support for technical products
  • Dealing with customer enquiries via email and phone
  • Problem solving with customers in order to resolve issues
  • Liaising with UK based Sales team and internal departments
  • General admin jobs that will support the office


What We Can Offer:

  • Full time, permanent position based at our ‘Covid Secure’ Head Office in Bradford
  • Competitive salary
  • 25 days annual leave, plus 8 bank holidays
  • Contribution to a workplace pension
  • Flexible approach to working
  • Bright modern offices, with free parking


Location: Right next to the M606, 5 minutes from the M62 in the centre of West Yorkshire.

Core hours of work: 8:30-17:30 Monday to Thursday and 08:30-16:30 on Friday’s.


We are an equal opportunities employer, full details of which can be found on our website and all applicants must be eligible to work in the UK.